FREQUENTLY ASKED QUESTIONS

USED COMPUTER PRODUCT SALES

Q. How do I place an order?
A. One of several ways.

ONLINE: GO TO OUR ONLINE SUPERSTORE. Select each item and add it to your shopping cart. (Add functions are clearly displayed.) When you have selected all your desired equipment and it is in the shopping cart, click the CHECK OUT button. This will take you to our automated order form which is very user-friendly. CLICK HERE TO ACCESS THE ONLINE USED COMPUTER SUPERSTORE. NOTE: If you wish to have your products shipped to a country other than the U.S. or Canada, please call us to place your order instead of using the online ordering function. The number is 1 818 787-2100. ASK FOR THE REMARKETING DEPARTMENT.

OFFLINE: Call our helpful used Computer Products Remarketing staff at 800-431-7717.

Q. What should I do if I need more equipment than is available?
A. Since we offer our quality used equipment at such terrific prices, we may from time to time run out of inventory. Call our Remarketing Group and tell them what you're looking for. Often they can quickly locate it. The number is 800-431-7717.

Q. What accessories and consumables are typically included with an order?
A. DEPENDS UPON WHAT TYPE OF EQUIPMENT YOU ARE BUYING. A keyboard and a mouse are normally included with desktop orders. Manuals are not available. Other consumables such as printer/inkjet cartridges and ribbons are not shipped with the equipment.

Q. What operating system does my system come with?
A. Your computer will normally come loaded with the original operating system that came with the machine when it was purchased by Electro Rent. We do not ship the operating system on diskette or CD.

Q. What is the warranty period?
A. For our retail purchase customers, our used equipment comes with a 5-day "no hassles" return program and a 90-day limited warranty. If for any reason you are unhappy with the unit, you can return it without a restocking fee within 5 CALENDAR days of purchase provided of course that the unit is returned in the same condition as when it was shipped. Terms and conditions apply. Product damaged in transit (by shipping company) shall not be considered part of either the 5-day right-of-acceptance or the 90-day limited warranty program. You must address product damaged in-transit issues directly with the shipping company. Notebook batteries are not considered part of the 5-day return program or the 90-day limited warranty. Notebook batteries are sold AS IS. This warranty is voided by the removal or alteration of any identification labels or seals on the equipment or its parts. For more complete details, check out the terms and conditions and warranty selections in the USED SUPERSTORE.

Q. How do I obtain a tracking number for my order?
A. Once your order has been placed and accepted, you will see a screen that recaps your order. You will also receive an email which provides you with summary information regarding your order including the order number and estimated shipping date. When the product actually ships, you will receive a shipment confirmation email which provides shipping details and usually (but not in all cases) a link to the shipping company's website so that you can track your shipment online.

Q. How do I check on orders and shipments?
A. If you have not received your order in the specified time, contact our Computer Products Remarketing Group between 6am-5pm Pacific Time at 800-431-7717. Please have your tracking number available so that they can assist you more quickly. After hours, they can be reached by leaving a voicemail message at the 800-431-7717 number or you can email us at this email address: web_ecomm@electrorent.com.

Q. Can I change or cancel my order?
A. YES, if we receive your change or cancellation request prior to shipment of the order. Just contact our Computer Products Remarketing Group between 6am-5pm Pacific Time at 800-431-7717. Please have your tracking number available so that they can assist you more quickly. After hours, they can be reached by leaving a voicemail message or you can email us at: web_ecomm@electrorent.com. It is usually best to speak personally with a sales representative for fastest service.

Q. Is there a re-stocking fee for canceling an order?
A. NORMALLY NO, if we have not shipped your equipment. If you return the undamaged item during the 5-day (calendar days) acceptance period, there also is no fee. Your only cost is to pay the cost of shipping the product(s) back to Electro Rent.

Q. What do I do if the product(s) is damaged during shipping?
A. You will need to contact the shipping carrier and inform them that your delivery was damaged. Ask them to come and inspect the damage. Claims for equipment damaged during shipment must be filed with the shipping company. There may be time limits for notifying and filing such claims, so Electro Rent advises you to address this issue promptly.

Q. What if the used computer product I purchased doesn't work when it arrives?
A. Even the best equipment (whether new or pre-owned) can sometimes fail. Contact our Customer Care Center at 800-455-5445 and describe the problem. They can be contacted Monday through Friday. The above is also a 24/7 emergency response number. After hours, you can leave a voicemail message. If you contact our Customer Care Center after hours, clearly describe the problem and reference your tracking number. Someone will get back to you the next business day.

Q. If the product I purchased is unacceptable, how do I return it?
A. Call our Customer Care Center at 800-455-5445 and explain the issue. We will assess the situation and determine what needs to be done and how the product(s) is to be returned. Please DO NOT return the product WITHOUT first speaking to a Customer Care Representative as a Return Authorization is required to return purchased products.

Q. What if I have a problem with the equipment I purchased after the 90-day limited warranty period?
A. We would suggest that first you call our Customer Care Center (800-455-5445) and confirm that the unit is no longer under warranty. If it is no longer under warranty, our Customer Care Center may be able to direct you to where you can get the unit fixed or you can always find computer repair facilities in your area by checking your local yellow pages or online yellow pages.

Q. What if I am a reseller?
A. If you have a valid resale certificate, call our Computer Products Remarketing Group at 800-431-7717 to find out about volume pricing discounts, special offers and sales tax exemption.

Q. What forms of payment do you accept?
A. We accept Visa, MasterCard, American Express, money orders, cashiers checks and wire transfers. We will also accept company checks contingent upon verification of funds. Sorry, no personal checks.

Q. When I am ordering online, is it safe to use my credit card?
A. Electro Rent uses secure commercial software, connections and servers. Every credit card purchase you make is protected.

Q. What information is gathered/tracked during the online ordering process?
A. For your added security, we do not store your credit card information. This data will need to be re-entered with each new order. We do store your name, company, address, etc. See our privacy policy for additional information.

Q. How is the information used?
A. Customer information is used by Electro Rent to complete the order. It is never sold or transferred.

Q. What types of shipping services do you offer?
A. FedEx Overnight AM delivery, FedEx Overnight PM delivery, FedEx 2-day, FedEx Ground, and UPS Ground. NOTE: UPS Ground can take up to 5 business days. Remote areas and residences may take 1 or 2 days longer for delivery. We DO NOT ship via USPS.

Q. How do you calculate shipping costs?
A. Shipping costs for your order are automatically calculated, displayed and added into your total price. If, at that point, you wish to change your shipping choice, you can do so conveniently. The costs are based upon the size and weight of the item, the shipping method chosen and the SHIP TO address.

Q. How long will it take before I receive my order?
A. We normally ship equipment within 48 hours of receiving your order. Arrival time is based on the shipping method you select.

Q. How will I know when my order ships?
A. We collect your email address as part of the sales transaction. You will receive a shipment confirmation email from us stating when your order will be shipped and when you should receive it. This email will also normally include a link to the shipping company's website (where available) so that you can track your order's status.

Q. Can I ship my package(s) to an address other than the billing address?
A. YES. Our order form offers this option.

Q. Will the shipping company leave my package(s) at my door without a signature?
A. When you complete the order form, there will be an option for you to indicate that the package may be left without signature. However, Electro Rent will not assume liability for lost, stolen or missing shipments left without a signature.

Q. If I am near an Electro Rent office. Can I pick up my order(s)?
A. DEPENDS. Call our Remarketing Group first at 800-431-7717. They can determine the current location of your equipment. In some cases, the equipment may not be located at the ER office near you.

Q. How do I find out about special offers and promotions on used equipment?
A. You may do this by visiting Electro Rent's Used Products Superstore. Why not bookmark it now? Click here…

Q. What other equipment does Electro Rent lease, rent and sell?
A. Look through this website to see our full line of computer and presentation products. And check back often as we regularly add new equipment to the inventory.

Q. Can I get my product(s) shipped to places other than the U.S. and Canada?
A. Yes, unless government export restrictions apply. We do ask that you call us to place your order instead of using the online ordering process if you require shipment to locations outside of the U.S. or Canada.

FOR DETAILS REGARDING THE TERMS & CONDITION OF SALE ON USED EQUIPMENT PLEASE CLICK HERE.